Primo Fabric Recliner 2s - Mocha

The following are what is Covered and Not covered under warranty.

The warranty coverage mentioned here is generic & category wise, please refer to the warranty period of the product.

The warranty covered will be subject to approval by Danube Home inspection team.

The warranty covers only the manufacturing defects as explained. Any wear & tear & usage is not covered under warranty.

Warranty Covered - Wooden structure, Frame, Manual Mechanism, Recliner Lever, Electric Mechanism, Sitting foam, Spring, Sofa bed fitting, Sofa bed Wheels, Fibre Cushions / Pillows & Remotes are all included in the warranty.

Warranty Not Covered - Fabric / P.U & Stitching, Speakers, Charging sockets, Cushion zippers, Crystal decor Usage, Wear and tear, Outdoor usage, Commercial usage, Cushion piping / Decore / Thread design & Color fading are not included in the warranty.

To Claim Warranty, Please follow the below steps:

Go to: Sign In → My Account → Claim → Make a Request.

Note: Only Eligible products will be shown on the claim page.

Customer have 30 days to return the item IF its still in ORIGINAL PACKAGING , Not Opened/ Repacked , proven Defective after confirmation of our inspection team

Installed items can be returned within 7 days except the below criteria -Damages due to usage, DIY incorrectly installed, accident, wrongly cleaned,dirty, stained, natural causes or negligence will not be considered for replace/refund. We reserve the right to refuse the refund once confirmed by our inspection team

If the product is not as per the dimension or design on website (color may vary depending on the screen calibrations and resolutions across different displays), customer can claim replacement/Credit note/refund if informed within 7 days of purchase